Support

Need help with Chatty or the Zoom Bookings integration? We're here to help.

Contact us

Email our team at support@personaliai.comand we'll get back to you, typically within one business day. Please include your account email and a description of the issue so we can assist you quickly.

Common questions

• How do I connect Zoom?In your Chatty dashboard, open Agent Settings → Meetings, then click “Connect Zoom” and approve access. New bookings will then create meetings on your Zoom account.
• How do I disconnect Zoom?Click “Disconnect” next to Zoom in your dashboard, or remove the app from the Zoom Marketplace under Manage → Installed Apps.
• Why isn't a meeting link generated? Make sure your Zoom account is connected and the booking includes a date and time. If the issue persists, contact support.

Documentation

For step-by-step instructions on adding, using, and removing the Zoom integration, see our Zoom integration guide.